Effective from 26 September 2026
These terms apply when you use https://tabbyclaws.in (and its mirror addresses) and when you buy from Tabby Claws. The store is run by [Seller legal name — set in admin], [Registered address — set in admin] ("we", "us"). By using the site or placing an order, you agree to these terms and to our privacy policy, shipping policy, returns & refunds policy, cancellation policy and product safety & disclaimer. Please read them before you order.
1. Who can use the store
You must be at least 18 years old and able to enter into a binding contract under the Indian Contract Act, 1872. By ordering, you confirm that you are.
2. Your account
You can sign in with your mobile number and a one-time password (OTP), or with Google, through our authentication provider. Keep access to your phone and email secure, because anyone who can receive your OTP can use your account. Give us accurate details and keep them up to date. You are responsible for orders placed from your account. We may suspend an account that is used for fraud, abuse or anything that breaks these terms.
3. Our products
- Handmade means unique. Every set is hand-painted, so small differences in colour, brush strokes, glitter placement and art from the photos are normal. They are part of the charm, not a defect.
- Screens vary. Colours can look different on different phones and monitors.
- Try-on is a preview. Our 3D viewer and camera or photo try-on are approximations to help you choose. Real colour, size, shape and shine may differ.
- Sizes and lengths are given in millimetres and are approximate within normal handmade tolerances.
- Each product page shows the details required by law, including the price, what's in the box and the country of origin (India).
4. Prices
- All prices are in Indian rupees (₹) and include GST.
- Shipping and cash on delivery (COD) fees, if any, are shown at checkout before you pay.
- Coupons and offers have their own conditions, cannot be exchanged for cash, and usually cannot be combined unless we say so.
- We try hard to get every price right. If a product is listed at a clearly wrong price, we will tell you before dispatch and give you the choice to pay the correct price or cancel for a full refund.
5. Orders
Placing an order is an offer to buy. The confirmation message we send means we have received your order. A contract is formed when we accept it, which happens when we start making it or when we dispatch it.
We may decline or cancel an order, in whole or in part, if:
- the item is out of stock or cannot be made;
- there was a pricing or listing error;
- we suspect fraud, misuse of offers, or an unauthorised payment;
- your pincode cannot be served by our courier partners; or
- we cannot confirm a custom order's sizes or details with you.
If we cancel, we refund everything you paid in full, and we never charge you a cancellation fee.
6. Payment
- Online: UPI, credit and debit cards, net banking and wallets, processed securely by our payment partner Razorpay. Razorpay's terms also apply to the payment. We never see or store your card or bank details.
- Cash on delivery: available on orders up to ₹5,000 at serviceable pincodes, with a COD fee of ₹49. COD may not be available for some products, such as custom sets, or some locations.
- COD refusals: refusing a COD parcel without a genuine reason costs us two-way shipping. If it happens, we may turn off COD for your account and phone number.
- Failed payments: if money leaves your account but the order isn't confirmed, Razorpay or your bank normally reverses it automatically within 5–7 business days. Write to us if it doesn't.
7. Custom made-to-measure sets
- We make custom sets to the sizes you submit. You are responsible for measuring correctly; our size guide and sizing kit help.
- We may contact you to confirm sizes, shape or design before we start. The 5–7 business day making time begins once your sizes are confirmed.
- Reference photos guide us; they are not a template. We hand-paint our interpretation of the look, so the result will be close in spirit but not identical.
- You confirm you have the right to use any image you upload. We may decline designs that copy someone else's artwork, logos, trademarks or characters.
- Custom sets are made for your hands only, so different return and cancellation rules apply. See our returns and cancellation policies.
8. Shipping, returns and cancellations
Delivery times, fees and tracking are covered in our shipping policy. Returns, remakes and refunds are covered in our returns & refunds policy, and cancellations in our cancellation policy. Ownership and risk in the goods pass to you on delivery.
9. Intellectual property
Our nail designs and artwork, product photos, videos, 3D models, website text and graphics, the Tabby Claws name and logo, and our cat characters Toofan and Tejas belong to us or our licensors. You may use the site for personal shopping. You may not copy, reproduce, sell or commercially use any of it, or scrape the site, without our written permission.
10. Reviews, photos and other content you share
- You keep ownership of what you post. By posting a review, photo or other content, you give us a free, non-exclusive, worldwide licence to display, crop, resize and share it on our site and our social media pages in connection with Tabby Claws, with your display name.
- Reviews must be genuine and about your own experience. No fake, paid or undisclosed incentivised reviews, and no reviews of products you haven't used.
- We mark reviews from real buyers as verified purchase.
- We moderate reviews to remove abuse, hate speech, spam, personal information, and content that is off-topic or unlawful. We do not remove reviews just because they are negative.
- You can ask us to remove your review at any time.
11. What you must not do
Do not use the site to break the law, place false or fraudulent orders, misuse coupons, returns or COD, upload malware or harmful content, harass our team, impersonate anyone, interfere with the site's security or performance, or use bots or scrapers. Buying for commercial resale needs our written permission.
12. Product safety
Nail glue contains cyanoacrylate, a fast-acting adhesive that bonds skin in seconds. Always do a patch test before first use. Do not use our products on damaged, broken, infected or fungal nails, or on irritated skin. Keep glue and small parts away from children and pets. Stop using a product and seek medical advice if you notice redness, itching, swelling or pain. Read our full product safety & disclaimer before use.
13. Limitation of liability
We are responsible for supplying products that match their description and are fit for their purpose. To the extent the law allows, we are not liable for indirect or consequential losses, or for problems caused by misuse, not following the application and safety instructions, or using products on unsuitable nails. Our total liability for any order is limited to the amount you paid for it. Nothing in these terms limits your rights under the Consumer Protection Act, 2019, or any liability that cannot be limited by law.
14. Indemnity
If you break these terms, misuse the site, or upload content that infringes someone else's rights, you agree to cover the reasonable losses, costs and claims this causes us.
15. Events outside our control
We are not responsible for delays or failures caused by events beyond our reasonable control, such as floods, extreme weather, strikes, courier or network outages, epidemics or government orders. We will keep you informed, and if a delay becomes long you can cancel for a full refund.
16. Governing law and disputes
These terms are governed by the laws of India. Subject to the next sentence, the courts at Gurugram, Haryana have exclusive jurisdiction. This does not affect your right to file a complaint before a consumer commission where you live or work, as the Consumer Protection Act, 2019 allows. We would always prefer to sort things out with you directly first.
17. Grievance redressal
As required by the Consumer Protection (E-Commerce) Rules, 2020, we have a Grievance Officer: [Grievance officer — set in admin], grievance@tabbyclaws.in, . We acknowledge every complaint within 48 hours and resolve it within one month. See grievance redressal & seller information.
18. General
We may update these terms from time to time; the version in force when you place an order applies to that order. If any part of these terms is found unenforceable, the rest still applies. If we don't enforce a term straight away, we can still enforce it later.
19. Contact
- Seller: [Seller legal name — set in admin], [Registered address — set in admin]
- GSTIN: Not registered / applied for
- Email: hello@tabbyclaws.in
- Phone: (Mon–Sat, 11 am – 7 pm IST)