Effective from 26 September 2026
We ship every Tabby Claws order from India to addresses across India through trusted courier partners.
Where we deliver
We deliver pan-India to every pincode our courier partners serve. Enter your pincode at checkout to check delivery and cash on delivery (COD) availability before you pay.
International shipping is not available yet. If you'd like us to ship to your country, tell us at hello@tabbyclaws.in and we'll let you know when we start.
How long it takes
Delivery time is dispatch time plus transit time. Business days are Monday to Saturday, excluding public holidays.
| What you ordered | Dispatch | Transit after dispatch |
|---|---|---|
| Ready-made sets and accessories | Within 2 business days | 3–6 days |
| Custom made-to-measure sets | 5–7 business days after we confirm your sizes | 3–6 days |
- If your order has both ready-made and custom items, we usually ship everything together once the custom set is ready.
- Remote areas, hill regions, the North East, Jammu & Kashmir, Ladakh and the islands can take a few days longer.
- Busy festive and wedding seasons, weather and courier disruptions can occasionally add delays. We'll keep you posted.
Shipping fees
| Order | Shipping |
|---|---|
| Over ₹999 | Free |
| Up to ₹999 | ₹99 |
| Cash on delivery (orders up to ₹5,000) | Extra COD fee of ₹49 |
All fees include GST, and the exact amount is shown at checkout before you pay.
Tracking your order
When your parcel ships, we send you the courier name and tracking link by email, and on WhatsApp if you have opted in. You can also track it any time at https://tabbyclaws.in/track with your order number, or from your account if you are signed in.
Get your address right
Please give a complete address with house number, street, landmark, correct pincode and a phone number that will be answered. We can change the address only before dispatch, so write to us quickly if you spot a mistake. We can't be responsible for delays or losses caused by an incorrect or incomplete address, and re-shipping charges may apply.
Non-serviceable pincodes
If your pincode isn't served, checkout will tell you before you pay. If a courier stops serving your area after you've ordered, we'll contact you for another address or cancel the order with a full refund.
Failed delivery and return to origin (RTO)
Couriers usually make two or three delivery attempts and may call you before each one. If they can't deliver, because the address is wrong, nobody is available, or the parcel is refused, it comes back to us. This is called return to origin (RTO).
- Prepaid ready-made orders: we refund what you paid, minus ₹99 to cover the courier's delivery and return charges. You can ask us to reship instead by paying the shipping fee again.
- Prepaid custom sets: because they are made for your hands, we don't refund them after an RTO. We'll hold the set for 30 days and reship it once you pay the shipping fee.
- COD orders: there is nothing to refund, but refusing a COD parcel without a genuine reason may mean COD is turned off for your account and phone number.
Damaged or tampered parcels
- If the outer package looks damaged, opened or tampered with, refuse the delivery and let us know.
- If it looks fine, we strongly recommend recording a continuous unboxing video starting from the sealed parcel.
- Report any damage, missing items or wrong items within 48 hours of delivery to hello@tabbyclaws.in with your order number, photos and the unboxing video. We'll arrange a replacement, remake or refund as set out in our returns & refunds policy.
Questions
Write to hello@tabbyclaws.in or call (Mon–Sat, 11 am – 7 pm IST).