Effective from 26 September 2026
This page gives the seller information required by the Consumer Protection (E-Commerce) Rules, 2020, and explains how to raise a complaint and how quickly we respond.
Seller information
| Detail | Information |
|---|---|
| Store name | Tabby Claws |
| Seller's legal name | [Seller legal name — set in admin] |
| Registered address | [Registered address — set in admin] |
| GSTIN | Not registered / applied for |
| Website | https://tabbyclaws.in |
| Country of origin of goods | India. Our nails are hand-painted in India |
All prices on our site are in Indian rupees and include GST. Shipping and cash on delivery fees are shown separately at checkout before you pay.
Customer care
For order questions, delivery, returns, cancellations and product help:
- Email: hello@tabbyclaws.in
- Phone:
- Hours: Mon–Sat, 11 am – 7 pm IST
- Online: our contact page
Most questions are answered quickly by customer care. If you're not satisfied, contact our Grievance Officer.
Grievance Officer
- Name: [Grievance officer — set in admin]
- Email: grievance@tabbyclaws.in
- Phone:
- Address: [Registered address — set in admin]
What to include
Your name, the phone number or email used for the order, your order number, what went wrong, what you'd like us to do, and any photos or videos.
Our timelines
- We acknowledge your complaint within 48 hours of receiving it.
- We resolve it within one month of receiving it.
- We keep you updated until your complaint is closed.
If you're still not satisfied
You can escalate to the Government of India's consumer grievance channels:
- National Consumer Helpline: call 1915, or register a complaint at consumerhelpline.gov.in or through the NCH app. The helpline tries to resolve disputes with the business before they go to a commission.
- Consumer commission: you can file a complaint under the Consumer Protection Act, 2019 with the District Consumer Disputes Redressal Commission where you live or work. Complaints can be filed online through the government's e-filing portal, e-Daakhil (now part of e-Jagriti).
Personal data complaints
For questions or complaints about how we handle your personal data under the Digital Personal Data Protection Act, 2023, write to our Grievance Officer at grievance@tabbyclaws.in. We acknowledge within 48 hours and resolve within 30 days, and always within the 90-day limit under the DPDP Rules 2025.
If you're not satisfied with our response, you can complain to the Data Protection Board of India through its online platform. The law asks you to use our grievance process first. See our privacy policy for your rights.
Our commitments
- Honest product descriptions, with handmade variations and try-on limits explained.
- Genuine reviews only. Reviews from buyers are marked "verified purchase", and we don't hide reviews because they are negative.
- No hidden charges, and no cancellation fees when you cancel within our cancellation policy.
- Refunds processed within the timelines in our returns & refunds policy.