Effective from 26 September 2026
Changed your mind? Here's when you can cancel, and how quickly you get your money back.
At a glance
| Order type | Free cancellation | After that |
|---|---|---|
| Ready-made sets and accessories | Any time until the order is dispatched | Can't be cancelled. You can refuse delivery or return it under our returns policy |
| Custom made-to-measure sets | Within 12 hours of ordering, or at any time before we start painting | Can't be cancelled once painting has started |
We never charge a fee for a cancellation that is allowed under this policy.
Ready-made sets and accessories
You can cancel for free until we hand your parcel to the courier. Once it has been dispatched, it can't be cancelled, but you have two options:
- Refuse the delivery. For prepaid orders, the refund is handled as a return to origin, as set out in our shipping policy.
- Return it unopened within 7 days of delivery under our returns & refunds policy.
Custom made-to-measure sets
Custom sets are painted by hand for your nail sizes, so the timing matters:
- Within 12 hours of placing your order: cancel free, whatever stage we are at.
- After 12 hours: cancel free as long as we haven't started painting. Your order shows In production once painting begins, and we let you know.
- Once painting has started: the order can't be cancelled, because the set can't be sold to anyone else.
If you need to change your sizes or design rather than cancel, contact us as early as possible. We'll do our best before painting starts.
How to cancel
Email hello@tabbyclaws.in, call (Mon–Sat, 11 am – 7 pm IST) or use our contact page. Include your order number and the phone number or email you ordered with. We use the time your request reaches us to decide whether it is within the free cancellation window, and we confirm every cancellation in writing.
You can cancel part of an order, such as one item, on the same terms before dispatch.
Refunds for cancelled orders
| How you paid | Refund |
|---|---|
| UPI, card, net banking or wallet | Full refund to the original payment method, started within 1 business day of cancellation. It usually shows in 5–7 business days, depending on your bank |
| Cash on delivery | Nothing is charged, so there is nothing to refund |
Cancellations by us
Occasionally we may have to cancel an order, for example if an item is out of stock or can't be made, there was a pricing or listing error, we suspect fraud or misuse of an offer, your pincode can't be served, or we can't reach you to confirm a custom order's sizes.
If we cancel, we'll tell you by email, WhatsApp or phone and refund everything you paid, including shipping and COD fees. There is never a charge to you when we cancel.
Questions
Write to hello@tabbyclaws.in. If you're unhappy with how a cancellation was handled, contact our Grievance Officer, [Grievance officer — set in admin], at grievance@tabbyclaws.in.