Effective from 26 September 2026
We want you to love your nails. If something isn't right, here's how we put it right.
At a glance
| Item | Can I return it? |
|---|---|
| Ready-made set, unused, in original sealed packaging | Yes, within 7 days of delivery |
| Ready-made set that has been opened, tried or applied | No, for hygiene reasons, unless it is defective, wrong or damaged |
| Custom made-to-measure set | No, unless it is defective, wrong or damaged in transit. Free remake if the sizes we made don't match the sizes you gave us |
| Nail glue, adhesive tabs, opened prep, removal or sizing kits | No |
| Unopened kits | Yes, within 7 days of delivery |
| Sale items marked "final sale" | No |
Why opened nails can't be returned
Press-on nails sit directly on your nail beds. Once a set has been opened, tried on or applied, we can't resell it safely, so we can only accept unused sets in their original sealed packaging. Please use our size guide, sizing kit or try-on before you open a set.
Damaged, defective or wrong items
If your order arrives damaged, has a manufacturing defect (such as cracked nails or peeling art) or isn't what you ordered, tell us within 48 hours of delivery. Send your order number, clear photos and your unboxing video. This applies to every product, including custom sets. We'll replace, remake or refund it at no cost to you, including return shipping.
Custom sets: our free remake promise
We measure every custom set before it ships. If any nail we made doesn't match the size you submitted for that finger, we'll remake the affected nails, or the whole set if needed, free of charge. Write to us within 7 days of delivery with photos of the nails next to a ruler.
If the nails match the sizes you gave but still don't fit well, write to us anyway. Often a little filing fixes it; if not, we'll help you remeasure and can quote a fair price for a remake.
How to request a return
- Email hello@tabbyclaws.in or use our contact page within the return window.
- Include your order number, the items, the reason and photos where relevant.
- We'll reply within 48 hours with the next steps.
Pickup or self-ship
- Where reverse pickup is available at your pincode, we'll arrange it. Pack the item securely in its original packaging.
- Where it isn't, we'll ask you to ship it to us with a trackable courier at the address we share.
- If the return is due to our mistake (damaged, defective or wrong item), return shipping is on us. For change-of-mind returns, ₹99 is deducted from your refund for the pickup, or you can self-ship at your own cost.
Quality check
Once the item reaches us, we check that it is unused, sealed and complete. This usually takes 1–2 business days. If a return doesn't pass, we'll explain why and send it back to you.
Refunds
| How you paid | How you're refunded | When |
|---|---|---|
| UPI, card, net banking or wallet | To the original payment method | Within 5–7 business days after quality check |
| Cash on delivery | UPI or bank transfer to the details you give us | Within 5–7 business days after quality check |
Your bank may take a few extra days to show the credit. When a return is due to our mistake, we also refund the original shipping and COD fees.
Exchanges
We don't do direct exchanges. To get a different size or design, return the unused set and place a new order. If we sent the wrong item or size, we'll send the correct one free.
Questions
Write to hello@tabbyclaws.in or call (Mon–Sat, 11 am – 7 pm IST). If you're unhappy with how we handled your return, contact our Grievance Officer, [Grievance officer — set in admin], at grievance@tabbyclaws.in.